You’d want to know, wouldn’t you?
Intro to Social Media Monitoring
Most businesses are aware that they should monitor social media for mentions related to their brand, products, services, competitors and industry. You might actually be doing so already. But do you have a plan in place to analyze, respond and integrate results into your business’s ongoing strategy?
What to Do With Your Social Media Monitoring Insights
Additional Information
What's social media's role in customer service?
Companies know that customer service is important, but a lot of businesses still haven’t formed a specific strategy for addressing online concerns and building social relationships.
With 89% of U.S. consumers saying that they’ve gone to a competitor after a poor customer service experience, it’s clear that a business’s ability to listen to complaints and provide solutions is linked to its success.
How are social audiences built?
Did you know that 90% of small businesses have Facebook pages, but that almost one third of them have less than thirty-two fans? Building an engaged audience can be difficult, and for many local businesses it’s the reason why they quit updating their pages long ago.
In order to create a successful following on social media, every post needs to have value. With Social Marketing's ready-to-post content, it has never been easier to provide timely, relevant content for your clients.
Why Partner up with Florida Digital Center
- Post calendar―Effectively manage and schedule posts using a convenient calendar view
- Mobile-friendly—Social Marketing is fully mobile responsive so you can work how you want
- Analytics—Rich engagement statistics on your social posts
- Lead finder—Configure keyword searches and geo targeting to find and engage with your target audience
- Ready-to-post content library—Use your favourite RSS feeds to discover great content to use in your social media marketing
- All-in-one composer—Post to Facebook, Instagram, Twitter, Google My Business, and LinkedIn
- Direct Instagram scheduling―Plan Instagram posts in advance and then sit back while Social Marketing publishes them automatically
- Google Posts support―Promote your clients’ upcoming events, make special announcements, share timely offers and more
- Configurable notifications―Easily configurable for each of your users— get notifications on new leads, customer replies and more
- Customer engagement―Get an aggregate view of all customer posts and respond to them directly from Social Marketing
Shift Social Strategy
- Post everywhere from one place: Social Marketing provides one place to publish and schedule posts for all your clients' social accounts.
- Engage your followers: Social Marketing makes it simple to connect with your clients' followers. Respond to their customers, share ready-to-post content, and build stronger social relationships with followers.
- Generate social leads: Discover new leads on Twitter and engage them with the click of a button!
